Service

Q: How many years are you in the field of the cassava processing and parboiled rice processing machinery?
A: More than 15 years, DOWIN MACHINERY was established in 2000.


Q: Do you have any certifications for your cassava and parboiled rice processing equipment?
A: Yes, CE and ISO9001 certified.


Q: Do you supply any after-sale service?
A: Yes, we can supply installation, debugging, operators training. If you need, we can send 1-2 engineers to your side for installation guidance.


Q: About the equipment maintenance:
A: (1)when training your operators, our engineers will give them advice on how to operate the machines correctly; 
    (2)we will send you the operation manual which can help you operate the machines properly, it can also help you to solve the common problems;
    (3)If needed, we will send engineers to your site to solve your problems.


Q: Do you supply spare parts?
A: Yes, we can supply you all the spare parts you need for whole life after you buy it. Spare parts are free if you need them in the warranty period, otherwise, we will charge you the cost price of them.


Q: What’s your advantages?
A: (1)Trade directly with factory who has over 15 years' history. 
    (2)Professional team, Reliable quality, Perfect service idea.
    (3)Competitive price.
    (4)We accept many kinds of payment & trade terms. 
   (5)Short delivery time.


Q: Can we see the equipment before order?                                        
A: You are warmly welcome to visit our factory, and our engineers will explain you the machines details one by one.  


Q: Where is your factory?
A: Our factory is located in Zhengzhou city which is the capital of Henan province, China. It is very convenient for you to visit here, no mater you come here by train or by air.


Q: Will you be showed on Trade Fairs?
A: Yes, we will show on several Trade Fairs each year, according to our company’s marketing plan, and will notice customer the details on our website in advance.